Acceptance of Terms
By accessing or using Mezbanly, you agree to these Terms of Service. If you do not agree, please do not use our platform. We may update these terms from time to time, and continued use constitutes acceptance of any changes.
These terms govern your use of Mezbanly's platform and services. Please read them carefully before booking a private chef experience.
Our Service
Mezbanly connects hosts with verified private chefs for in-home dining experiences. We facilitate bookings, payments, and communication but are not the employer of chefs on the platform. Chefs operate as independent culinary professionals.
Bookings & Payments
All bookings are subject to chef availability and confirmation. Payment terms, including JazzCash and Easypaisa transfers, are communicated at checkout. A booking is confirmed only once payment is verified and the chef accepts your request.
Cancellations & Refunds
Cancellations made at least 7 days before your experience receive a full refund. Cancellations within 7 days receive a 50% refund to cover planning and ingredient costs. Chef-initiated cancellations result in a full refund and concierge support for rebooking.
Host Responsibilities
Hosts are responsible for providing accurate booking details, a suitable kitchen environment, and timely access for the chef. Any misrepresentation of venue conditions may result in cancellation without refund.
Limitation of Liability
Mezbanly is not liable for indirect, incidental, or consequential damages arising from use of the platform. Our total liability for any claim is limited to the amount paid for the specific booking in question.
Need clarity?
Talk to our team
Our concierge team can walk you through our terms before you book your next experience.
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